Switchboard of Miami, Inc., established in 1968, is a private, nonprofit organization that provides the Miami-Dade County community with comprehensive telephone crisis counseling, suicide prevention, information and referral services 24 hours a day, 7 days a week, 365 days a year. Our agency also offers free individual and family counseling services and prevention programs for high-risk youth and their families based in local schools. 

The HELPline Services Department is certified by the American Association of Suicidology and licensed by the Florida Department of Children and Families (DCF). Every year more than 168,000 people call the HELPline, at (305) 358- HELP, for confidential and free telephone counseling, information and referral, and crisis intervention. Our caring multilingual, professional staff and volunteers are available to respond around the clock.             

The Prevention and Clinical Services Department provides school- and community-based education and prevention programs for youth. Services are free of charge, offered in English, Spanish, and Creole, and designed for youth identified as at risk of alcohol, tobacco, and drug abuse; violence; early pregnancy; domestic violence; and other high-risk behaviors.  Free individual, family, and group counseling programs is also provided for at-risk youth and their families. Services are designed to preserve and strengthen the family unit and to identify underlying issues that may contribute to high-risk behaviors.             

Our agency also provides Professional Training and Staff Development to support nonprofit, for-profit, and governmental agencies. Training is tailored to meet organizational needs and is highly participatory while focusing on developing applicable skills.           

In addition, Switchboard of Miami provides an array of Telephone Support Services to organizations to help manage and respond to their client needs.